Delivery FAQs
Delivery in Europe is fulfilled by DHL. An order placed on Yolioo.com may only be delivered to an address in
Germany. Our delivery times: Standard delivery: 2-4 working days
(Mon-Sat) in Germany 2,99€ in Germany
Standard delivery: 3-7 working days (Mon-Sat) in Europe
Our delivery cost:
4,99€ in Europe
Once your parcel has been handed over to
one of our logistics partners, you will receive your order's tracking number
along with the delivery confirmation via email. This will allow you to check
the status of your delivery online using the courier's tracking portal.
If unsatisfied with your articles, you may return them at your own expenses. Return Address: As soon as your returned items have been
received by our partner the amount for those items will be automatically
refunded.
Returned items should be returned to us in their original
condition.
Please fill out the return form on the back of your invoice and include
it in the package.
Yolioo
c/o acut fulfilment GmbH
Nunsdorfer Ring 20
12277 Berlin
The time it takes for a refund to be
issued depends on the payment method, but will be processed within 14 days
after we received your return.
If you have received wrong or damaged
goods, please contact our customer support (hello@yolioo.com).
Please contact us (hello@yolioo.com) if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
If an item has been damaged in transit, Yolioo will provide you with a replacement or a full refund. Please contact us (hello@yolioo.com) with your order details and an accompanying photo of the damaged item.
Other FAQs
The security of our
customers' personal and credit card information is paramount to Yolioo and we
continue to invest in the development of robust security systems. Our website is
encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure
transaction area in which to enter your payment information. You can be sure
that you have entered a secure area as a small padlock symbol will appear in
the address bar of your browser.
We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified. This is coupled with a biannual penetration security scan conducted by our security partner. We regularly engage with industry experts to seek the most up-to-date security advice and are constantly seeking to improve upon our rigorous processes.
Bitterness and
pungency are actually positive terms in the authentic extra virgin olive oil world!
A bitter/sharp taste generally indicates that the olives were harvested early,
making the oil extra green + grassy tasting. The sharp taste at the back of
your throat that you might feel is an indicator of the high polyphenol count of
the oil.
You can keep your can
on your kitchen counter or at your table and don’t have to hide it away in a
cupboard. We highly recommend closing the top when you’re not using the oil.
Keep away from direct sunlight.
Yolioo can be
used when cooking or even when frying an egg because of its high smoke point.
It also works especially well as a finishing oil due to its high quality and great sensory properties.
If stored properly, a
can of Yolioo should last for 6 months after opening. However, it’s so
delicious it probably won’t last long!